Users soliciting sales in any form will result in a permanent ban. Shop App Chargeback 1% Rule. Emails me at 10AM. Shopify Lite costs $9 per month and provides the fundamentals of Shopify’s essential components. Go to shopify r/shopify • by [deleted] View community ranking In the Top 1% of largest communities on Reddit. That all goes away if I move to Shopify Payments. The credit card owner ended up charging back the order yesterday, and I was charged a $15 chargeback fee. Those who have implemented "Buy now, pay later" services to their site like Klarna, Afterpay, and Affirm, what's been your experience? Increased conversion rates, chargeback support, customer issues etc. Customer Opened $15,000 In Chargebacks. If they don’t seem happy with that I would. Here's a breakdown of what I need: Data Collection: I'm searching for a tool that can automate the process of collecting data related to disputes and chargebacks. 00 fee are withdrawn from your bank account. Shopify's refund to the customer failed and they opened a chargeback and won. searchcandy. To manage your chargebacks and inquiries in the Shopify admin, you need to be using Shopify Payments. Do keep in mind that there could be even more, additional charges, paid directly to third parties. 1. I think the fact that you recognize an account can get closed for too many. You can use Shopify Protect for free, and protect eligible orders against fraudulent and unrecognized chargebacks. How do you win against chargeback on Shopify? I've probably had around 5-6 chargebacks since I've started and recently I had a chargeback for a much bigger order. For info, my business is fairly high. 47% of their total revenue each. never had an in-store pickup chargeback. Advanced Shopify costs. Shopify General Discussion. Essentially, merchants (store owners) are notified of a chargeback and have a specified amount of time to "respond. Join. You should also submit evidence that shows that the customer agreed to drop the chargeback. Is it even worth appealing chargebacks? I lost the first one and had tracking number etc to show that the item was received and I still lost. Need Recommendations For Dispute/Chargeback Analysis in Shopify. I never reached out to the fraud email. If she claims fraud but is dumb enough to tell the bank her daughter did it, they will deny her dispute and won't pursue the chargeback. Accepted Solution (1) Nick. r/shopify. By entering your email, you agree to receive marketing emails from Shopify. It's good that you provided a tracking number and a screenshot, however, often banks require significant compelling evidence when dispute a customer chargeback. If they paid with PayPal again, shopify less you know that you may have seller protections available thru PayPal. It states that the funds would be released after 120 days if my charge-back rate is below 1%. Increased conversion rates, chargeback support, customer issues etc. Expert Dispute Assistance: Our skilled team handles your chargeback disputes. Some upselling/bundle offer/etc apps only work if the customer goes through the cart, and the. For our store in particular chargebacks occur 99 times out of 100 due to someone trying to fraudulently get free product. PayPal covers unauthorized purchases for chargebacks. Chargeback Protection: If you receive a fraud chargeback, we’ll pay you back. The process is the customer calls the fraud dept and flags the transaction, the bank that backs the card (chase, Barclays, etc) then notifies the payment processor of the fraud. But Shopify didn't send it to the investigating bank, nearly. If these are credit card payments then I think the individual bank will decide if they grant the chargeback request of their customer or not. Hence best thing to do is monitor transactions over a certain amount and try your luck with the rest. Before Shopify sends the response, you can add additional evidence in the. Try Shopify free for 3 days, no credit card required. It's just the 10% for 120 days is a joke when I net 10-25% on average. For more information on Shopify charges, refer to our Help Center document: Charges. I got the dudes photo of him holding up his ID and his card for the order if that does anything. If your policies are written in a way that they are enforceable in the UK (30 day delivery window) then you might win, but you would have to research UK consumer law to see if they have a case against you. That usually lights a fire under them to get back in touch with you. Shopify Partner. They have a threshold for chargeback %, and it’s easier to hit than you think. Feel free to provide your feedback and disagree with me. If you happen to be in California and got the email saying your refund is eligible and you still haven't received the refund check within the period they promised, I recommend. In the last 6 months I’ve had maybe 400 total “High Risk” orders. View community ranking In the Top 1% of largest communities on Reddit. I usually go by the Shopify risk level before a ship an order out and I’ve have 4 chargebacks so far. There are usually add on services that take a % of every order that protect you from the chargebacks, but again, you just have to sort of balance the cost of that service to the amount of claims and see what works best. If the bank rules against the retailer, the funds are returned to the cardholder. Premium Powerups . I’m unsure if this is the right place to post this. After the evidence is submitted, the chargeback or inquiry is resolved within 120 days. Please contact the moderators of this subreddit if you have any questions or concerns. Call or chat shopify and tell them, they'll take the letter and maybe be able to get the money back for you. Get the Reddit app Scan this QR code to download the app now. I spent 20 mins doing keyword analysis for a random Shopify site. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. They omit information and documentation you provide that would help you win a dispute. Chargeback resolved in Customers Favour Although they sent me a letter from their bank stating request for a reversal. Hi guys, I closed a store two months ago and I just realized that the store has received 4 chargebacks after it was closed. However, you cannot file a chargeback if you want to keep using Mercari at all. They placed an order of bunk beds, waited until they received it and the filed a claim with their bak as if it was a fraudulent order. Sometimes neighbors bring them, sometimes they get delivered later and sometimes they are stolen/lost. Now today, they opened another chargeback. Make sure your billing statement text is easily recognizable to your customers. Those who have implemented "Buy now, pay later" services to their site like Klarna, Afterpay, and Affirm, what's been your experience? Increased conversion rates, chargeback support, customer issues etc. View community ranking In the Top 1% of largest communities on Reddit. So a total loss of nearly $400. They provide a chargeback guarantee model. This isn't the first time this has happened. I am a bot, and this action was performed automatically. Before Shopify sends the response, you can add additional evidence in the Shopify admin. Therefore, if you believe a payment is fraudulent, refund it. Hi there, We tend to lose every chargeback dispute we've ever seen despite providing overwhelming evidence. When a chargeback occurs, Shopify doesn’t return the money to the seller, hence they lose both the product and the money. There is form you fill out to dispute the chargeback on Shopify. PayPal disputes are different, managed and decided by PayPal. As you have already mentioned that you have already refunded the order, you should not have an. Submit as much evidence that you have. Note-Taking: It's crucial for me to keep detailed notes throughout the. Since nobody wants more chargeback or fraud, I wanted to share some takeaways from the final episode of featuring Karisse Hendrick on Pitstop…Receive the Chargeback. Find the section for Locations, and switch from Pro via there. If the customer agrees that the chargeback isn't necessary, then the customer must contact their bank and ask them to drop the chargeback. I am a bot, and this action was performed automatically. Website 114 Sanford St, Brooklyn, NY, 11205, US. Scroll down until you find the 'Payouts' section. Really good question! In an instance where a customer files for a chargeback then cancels it, it can sometimes take a while for the bank to recognize the cancelation. My question is, is there a way to appeal the chargeback fee?Hi everyone, I recently lost 2 fraudulent chargebacks on a Shopify store for products that have been received. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. Still nothing unfortunately. When that happens, Shopify Payments starts holding back a huge chunk of your revenue until your chargeback % goes down to an acceptable level, which depending on your store could take awhile. The customer makes a mistake and the business pays for it. Shop App Chargeback 1% Rule. Not too much impact on my end as the order delta is small, but I’d image someone will a large dollar orders. Have a clear return policy and make it easy to find on your store. They also have the chargeback insurance for like 1%. Hi all! This morning i woke up to this on our dashboard. Ranting about Shopify's subpar chargeback deliberation process and lack of seller protections. Decrease fraudulent orders, stop chargebacks with Beacon. This subreddit is a forum to ask or seek any information regarding Shopify. I don't know if Shopify pays attention, but 1% is high risk for most. Please contact the moderators of this subreddit if you have any questions or concerns. Tebex Chargeback Question. Chargeback fee. The credit card company reviews the evidence. American Express community on Reddit. I've heard alot of people talking about how chargeback can ruin your whole store, you lose 99% of all chargeback disputes and if you get even 1% of…To manage your chargebacks and inquiries in the Shopify admin, you need to be using Shopify Payments. Shopify Staff (Retired) 4531 434 1012. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. Even had one where they charged back because the parcel arrived late. For info, my business is fairly high ticket, AOV is $300 - $400 with some orders over $1. The CJ app is not showing any pending status. If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee. Be aware that Shopify can and will recoup any negative Shopify Payments balance on your store. I've refined this over the last 10 years and it really seems to win most of the time. I’ve definitely been burned in the past, but as a rule, if an order is labeled high risk, we don’t ship until we’ve spoken with the customer over the phone at the number provided. Chargeback disputes are at the top of the list for. Sometimes neighbors bring them, sometimes they get delivered later and sometimes they are stolen/lost. If you refund the payment, the charge back is void. Usually, it’s just the bot being too careful. Fraud analysis Shopify’s fraud analysis helps you identify orders that could be fraudulent. Luckily Shopify has an excellent in-built fraud detection system that ranks orders as low, medium, and high risk. If a customer files a chargeback and we did not have an AVS match or CVV2 number on the charge, we will lose the chargeback. Their pricing is nearly the same as Authorize. 47% of their total revenue each year. File a police report and submit the evidence to file a counter dispute to the chargeback. Over the past few months, I have accumulated more chargebacks than I have in the past. Submit the documents they are requesting. Shopify Staff. 99 percent per approved transaction; if they decline one, they won’t charge you. While they are conducting their investigation the only thing you can do is provide them with all your evidence that the. Once you get a foothold in the industry you have a bit. This subreddit is a forum to ask or seek any information regarding Shopify. 03-23-2023 12:50 PM. Shopify will manage the dispute process for the chargeback. And even if a seller decides to dispute a refund, winning. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. With this said, verifying a customer will decrease the likelihood of a fraudulent order dramatically. The higher quality the content, the higher your karma will become. When you get a chargeback or inquiry on an order made with Shopify Payments, Shopify collects evidence and sends it to the credit card processing company on the due date. ago. So long story short, it's 100% possible to win a chargeback as long as it's not actually fraud, and you have your policies in place. I am a bot, and this action was performed automatically. net with my 3rd party and using Shopify. No, because the customer would rightfully do a chargeback and win. Shopify billing charges show up on bank statements as SHOPIFY* 123456789 and the nine digit bill number is different for each bill. I wonder why big ecommerce (shopify) and payment processor (stripe. Using a stolen credit card is a crime and should be reported to the police. Hi, Im curious if you can refund an order through Shopify, even after getting a chargeback case through Stripe. Chargeback Fraud Shopify . Hi there, We tend to lose every chargeback dispute we've ever seen despite providing overwhelming evidence. This means that if they encourage their customers to open disputes for any old random issue they might have, this will possibly count as a "chargeback" in Shopify's system. Then she said she rescinded it, and I can't find any records for or against this anywhere. If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee. Fulfilling high risk orders can result in a higher number of chargebacks and that can result in disabling payment processing and removal from Shopify Payments. 5k. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. My biggest mistakes in the past were sending it to addresses different from the billing address. Shopify has no liability what people using it's services do - people running a business have to run a legit business, Shopify can't be the fall-guy for people being idiots. It's hard to win a fraudulent chargeback if you are speaking directly to the bad-actor in question who wants you to ship the item. By doing so, you can create unique responses that can benefit your brand identity. This was Tuesday. It could be a stolen cart, and the owner would never receive the ordered product. The customer makes a mistake and the business pays for it. You agree: (i) to provide to Shopify all information in your possession regarding a Chargeback; (ii) to provide to Shopify all authorizations to communicate. Even had one where they charged back because the parcel arrived late. When someone receives a charge from your store but never buys anything, it could be a fraudulent transaction. AMEX upheld the dispute and issued a final chargeback to the merchant. I am a bot, and this action was performed automatically. When a customer complained he hadn't received his merchandise, this B. The order could be fraudulent as well. I can’t refund a customer that has an order in transit. Science-Based Chargeback Response. 30 percent on top of 0. For example, you could think if there's a way to do a website of max 1 or 2 pages. However, as written in the seller and buyer protection program terms, PayPal has sole discretion in the decision to cover or not based on all the evidence and the case at large so they really are not going against their policies. While it sucks, it's totally standard practice for a new business and happens all the time. American Express, a leading financial institution, offers a wide range of services including credit, debit. If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee. They became very abusive and. Shopify's payment system is handled by Stripe, so it's really up to Stripe to dispute the chargeback on your behalf. Last week I got hit with 4 really painful fraud chargebacks, over 10K in losses. Our software catches fraudulent orders before you ship. Chargeback Lost and They Took More Than The Net Total . If you're having this much trouble, I recommend the Chargeback insurance and to hire a 3rd party consultant to help with fraud like Chargeback911 There are multiple types of chargebacks. You have to decide if getting your money back is worth never using Mercari again or not and only you can make that decision. Update this code occasionally. Please contact the moderators of this subreddit if you have any questions or concerns. We just lost a chargeback case for over 10k with one customer, where we had overwhelming evidence against the customer, and Shopify is providing no path to appeal the banks decision. I'm managing dispute and chargeback cases in a Shopify store, and I'm in desperate need for any apps or services that can help me streamline the entire process. It's your responsibility to screen orders for fraud, and to put in place clear policies to both screen orders and inform customers of your shipping and return policies and terms and conditions. I don’t allow pickup. Customer "mistakenly" did a chargeback before the order even shipped. 17182982320. shopify charge back reddit Published on: July 12 2023 by pipiads Hey guys, what's up? Thanks for tuning into Rules for Rebels. Correct. So a customer opened up a chargeback on a store that Ive have closed for 2 weeks already. Shopify's payment system is designed to cancel and refund the customer as quickly as possible. As the orders come in I've been requesting fulfillment to my connected account with CJ on the Shopify app. When you get a chargeback or inquiry on an order made with Shopify Payments, Shopify collects evidence and sends it to the credit card company on the due date. Shopify Protect offers chargeback protection from fraud. A Shopify chargeback occurs when a cardholder contacts the bank about. I've had 2 transactions coming up as fraudulent chargebacks one before the item was even received and one 1 month after the customer recieved the item. The policy covers a merchant’s liability for any claims arising from these transactions. For example 'SP * Ecom Zone 8426'. Its similar to other SaaS products like Trinity Audio, Speechify, and Beyond Words. Chime will then investigate the dispute and may issue a chargeback to the merchant if the dispute is found to be valid. This has caused me to be disqualified for Shop and also disqualify me for further Shopify Capital funding. PayPal disputes are different, managed and decided by PayPal. The reason on the chargebacks is "Fraud". Shopify doesn't make the chargeback decisions (nor does Stripe, who powers Shopify Payments). Reddit . "Your payouts from Shopify Payments are temporarily on hold while we review your account. Adding the ability to upload your own audio vs using text to speech. I disputed a charge from a merchant thru AMEX because the product was broken/unusable. 194K subscribers in the shopify community. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. " If you don't respond, you will 100% lose the chargeback. Scroll down until you find the 'Customer Billing Statement' section. Chargeback Rescinded? Orders. For now, in terms of hosting services, it seems better to go with Shopify. Thank you, I will give that a go. Chargeback rate is calculated monthly for card brand monitoring programs so take your monthly chargebacks (both won and lost, they all count) and divide it by the total orders through the gateway then multiply that number by 100 and stick a % after it. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. 23 votes, 35 comments. Basically a chargeback rate over 1% will remove you from being listed on the shop app. I have used Shopify’s fraud analysis in conjunction with research from my customer service team and I have always done okay with fraud. Chargebacks differ from standard return requests in several ways. For example 'The Ecom Zone 8426'. For example, if the IPs of customers do not. Rather than a specific number of chargebacks, this is more likely to be triggered if you have a high percentage of chargebacks compared to total transactions (for example, if you have your 10 chargebacks out of 20 purchases), or suspicious patterns. Unfortunately, Mike and Chris have gone. We deliver all products by ourselves without any shipping companies or couriers. This a first for Shopify because its built for the platform. 2. Business, Economics, and Finance. Appropriate_Long6052 • 3 mo. American. 25 AUD in Australia. If they rule against the retailer, funds are returned to the. Also, if you don't use Shopify Payments, they'll charge you a transaction fee of 1-2% (this is evil). What's the best Shopify App for preventing chargebacks?188K subscribers in the shopify community. Hello. Add your ‘Company Name’ + 'Number Code' in the Payouts statement descriptor. Still nothing unfortunately. We're on Shopify. In my experience when dealing with chargebacks the merchant is guilty until proven innocent. What should I do? I’m back again. Additionally, Shopify Payments offers competitive rates and no additional transaction fees. Try to avoid charge backs at all costs. If it were rescinded, would the $15 fee go away too? Shopify has automatically provided evidence to the bank, however, I don't expect to win them. A customer (3 people living in same address or maybe 1 person going under same name) bought $15,000 in products from me over 2 months. After that, the entire chargeback management process is fully automated. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. This isn't the first time this has happened. If using Shopify Payments, you can find more information about this here: Configuring Shopify Payments. Shopify Anti-Fraud is utterly useless, genuine orders are marked as medium risks, the fraudulent chargebacks are marked as no risk. With a chargeback, funds are held from businesses until payment card issuers decide what to do. Work with your customers, get on the phone with them. I've had a buyer initiate a chargeback for non-receipt of an item. On our roadmap we are: Improving the onboarding process. For a good WooCommerce hosting service you would spend at least $30-$50 per month. I sell high-end autoparts and have been selling on Shopify for over 3 years. This also covers lost/stolen packages. Posted by 1 year ago. 3rd party transactions fees - new 2% fee. 9% + $0. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions asking for the different pieces of information). Of those 1100 credit card transactions I have received 10 chargebacks over the last 4 months meaning a ratio of just about 0. Customer threatened that if I didn’t refund them, they’d file a chargeback. Go to shopify r/shopify • by [deleted] View community ranking In the Top 1% of largest communities on Reddit. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. r/shopify • by toughlucklol. Has anyone ever won a chargeback dispute or has an. No additional reporting or fees are needed from you. Shopify can assist you by providing information to dispute the chargeback. At the time of writing, it is set at the below. Double-charged in Chargeback. If you refund the payment, the charge back is void. Here’s how your store can prevent and deal with chargebacks. I am a bot, and this action was performed automatically. So annoyed with all the chargeback scams I haven’t been able to win a single claim and they are all “fraud. Chargebacks occur when credit card owners dispute a charge on their card, resulting in funds being reversed from your account. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Go to shopify r/shopify • by toughlucklol. Guaranteed fraud protection means you can capture every good order. Investigate high risk orders by analyzing the order fraud analysis and verifying the IP address associated with the order. Close. I had a wholesale order for £200 worth of items, it got marked as delivered and signed for on the 10th. Chargebacks are on the rise so I would urge anyone to seriously take this into consideration. The sooner you leave shopify pay the better, stripe works just as well and you can actually enable 3D Secure which guarantees you'll win 99. This subreddit is a forum to ask or seek any information regarding Shopify. Recently I've received a 25% hold on all sales using Shopify payments. Why doesn't Shopify protect its merchants from this type of. 189K subscribers in the shopify community. Really good question! In an instance where a customer files for a chargeback then cancels it, it can sometimes take a while for the bank to recognize the cancelation. Hello Reddit, Today I just received a chargeback on a high value order of $1,000 from an order that was not flagged as potentially fraudulent by shopify. In today's video, we'll be discussing. k. If you got ripped off, call your bank - Shopify will do an internal investigation automatically if the store owner gets that chargeback on their account. The credit card company will reject the transaction and initiate a chargeback on Shopify. A chargeback happens when a customer requests for a transaction to be. Manually Checking Orders for Fraud. The store doesn’t exist and I can’t even access the admin page so I’m a little confused. It means you should cancel the order. Have a clear return policy and make it easy to find on your store. Tough chargeback rules. View community ranking In the Top 1% of largest communities on Reddit. What am I missing? It seems too easy? TIADownbadge69 • 1 mo. We're on Shopify. "From within the Shopify admin, go to Orders. Shopify is not liable for chargebacks occurred when using our platform. Store owners can discuss any Shopify. Its in the payment settings. I am a bot, and this action was performed automatically. Chargebacks I never would have with PayPal or even other credit card processors I have won with Shopify/ stripe. The customer that actually has a stolen/lost package will chargeback their card. If an order has a medium or a high risk, then it’s flagged on the Orders page with a. Developers for Shopify can ask…The color was not what they expected. View community ranking In the Top 1% of largest communities on Reddit. Last week I got hit with 4 really painful fraud chargebacks, over 10K in losses. 3. Contact Support for next steps on this standard review. Link to Ghettowavy's (Streamline) Mechs&Co Update. A chargeback happens when a customer requests for a transaction to be reversed. Just 7 days ago, I was in this sub talking about a customer who made multiple orders from me this year, just to open multiple chargebacks of over $15,000. Klarna now says "Only actual chargebacks count as chargebacks from our end". I. Just don’t expect much assistance from Shopify on this. I never reached out to the fraud email. Shopify has been awesome as far as chargebacks. However, the system didn’t flagged it as possible fraud, it actually says that the CVV is correct and only one payment attempt. AMEX dispute process. r/Mercari. If your making 7 figures and loosing 100k folds your business, something is wrong. Highly Customizable: Create your own rules, allowlists/blocklists, and more. CryptoI think every comment is missing the point of the post. Developers for Shopify can ask… The color was not what they expected. As you have already mentioned that you have already refunded the order, you should not have an issue resolving. Shopify Staff (Retired) 4531 434 1012. 2%Usually, the payment gateway or Paypal will require you to send in proof of shipment to show that the item is delivered. Shopify will handle the chargeback and reimburse you chargeback fee a d other costs. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. If OP takes the money and it turns out the tickets are fraud, Shopify/Wells Fargo are left holding the bag when the customers chargeback. I am a bot, and this action was performed automatically. Thanks!Fulfill eligible orders within seven days and provide a tracking number from a supported carrier. The Basic Shopify Plan costs $39/month ($29/month if paid annually) and includes an online store. If you fulfill it then there is a high likelihood they will file a chargeback for the amount. Just wondering if anyone has ever dealt with this before: A customer contacted me a few days ago, saying they issued a chargeback because they had…Orders ( self. If you refund the payment, the charge back is void. Essentially they review all your transactions and will give an “approved” or “declined” decision. It’s worth the extra 1% transaction fee to us for predictability purposes. Any way to at least appeal the amount of the chargeback?. r/OmnibusCollectors. Support Send a message. When a bank sends you a chargeback, they also charge you a processing fee. Try Shopify free for 3 days, no credit card required. Shopify's payment system is handled by Stripe, so it's really up to Stripe to dispute the chargeback on your behalf. Chargeback help! Long story short: My customers credit card got canceled because it was stolen and I got charged for a chargeback. Sellers are left with the option to have the item returned to them at their expense or to destroy it. We use the banks merchant account with no processing fees due to the nature of our banking arrangement ( most pay a processing fee for the merchant account). That’s all I. Business, Economics, and Finance. From what you have explained in your message it sounds like it could be a fake email, so it's definitely something a Support Advisor will need to take a look at. • 21 days ago. Shopify Pay: Cons 👎. Submit proof you shipped the goods with a tracking number. I’ve been in business for many years and I’ve never won a chargeback. Still waiting for a reply here, Shopify. So, I refunded an obviously fraudulent transaction and now I've got a chargeback from the same transaction. ChargeResponse® uses smart algorithms that leverage millions of data points, to introduce an unrivaled chargeback evidence response, designed to help you win more chargebacks and save you time!Go to shopify r/shopify • by AffectionateSleep275. So if you get a chargeback after the store is closed, Shopify may still bill you for that. If the tracking# was uploaded into the PayPal transaction at the time of the sale, it remains "trackable" for exactly 6 months. I have a Shopify store, and on the 2nd June I received a £200 order. What is your current chargeback rate? Is it over 2%? You will risk losing your payment gateway if it keeps up. The only time banks question it is if it’s out of the normal range. Problem of fraud, chargebacks, shopify/stripe, 3rd party solutions. View community ranking In the Top 1% of largest communities on Reddit. Therefore, if you believe a payment is fraudulent, refund it. I found this on the Shopify blog around reason codes, and what evidence should be provided when responding to a chargeback in relation to the reason provided by the customer -. 111 9 34. The bank files a dispute and Stripe just notifies me. You could analyse the data from there too, so you didn't even need to touch TikTok. I am a bot, and this action was performed automatically.